Xbox is working on an AI Chatbot that can help players with technical support

An Xbox AI Chatbot is officially in production behind the scenes at Microsoft, which confirmed to The Verge that it is working on AI assistance.

The Verge has published a new report in which it reveals that Xbox is currently testing an Xbox AI chatbot that is able to provide support to users : everything has also been officially confirmed by Microsoft . The newspaper cites “sources familiar with Microsoft’s plans”, without obviously mentioning names.

This Xbox AI chatbot would also be part of a larger plan to support the Xbox platform and services via AI . This includes experimenting with AI graphics asset generation for games, AI game testing, and AI creation of NPCs that Microsoft has already developed in collaboration with Inworld.

The Xbox AI chatbot is linked to Microsoft’s support documents for the Xbox network and ecosystem, and can answer questions and even process game refunds on its own from Microsoft’s support website. “This agent can help you resolve your Xbox support issues,” reads a description of the Xbox chatbot released internally at Microsoft.

Microsoft has been expanding the testing pool for its Xbox chatbot in recent days, suggesting that this “Xbox Support Virtual Agent” prototype could one day handle support questions for all Xbox customers .

Microsoft’s words on the Xbox AI Chatbot

Xbox is increasingly devoted to AI
Xbox is increasingly devoted to AI

“We are testing an Xbox Support Virtual Agent, an internal prototype for an animated character that can talk about Xbox Support topics with voice or text,” said Haiyan Zhang, general manager of Xbox gaming AI, in a statement to The Verge. “The prototype makes it easier and faster for players to get technical support help using natural language, taking information from existing Xbox support pages.”

The Xbox chatbot starts by asking players “How can I help you today?” and can quickly respond to support requests ranging from reporting a broken Xbox to helping resolve issues with paid subscriptions.

According to sources, the Xbox chatbot is also being tested within Microsoft to respond to support requests for its Minecraft Realms subscription server hosting service .

Microsoft is also considering building Copilot AIs to perform security and moderation tasks , including moderating content on the Xbox platform and assisting with appeals processes. Microsoft is also exploring how to add AI assistants into games, giving players the ability to get help while they play.

Speaking of generative AI, Ubisoft presented its NPCs that you can talk to .